Resetting your password

Resetting your password

You can reset your password in three ways

1. Via CoreID

  • Log into Core-ID with your username and password
  • Select Password from the side bar (see below)

  • Edit your details as required
  • Passwords must be at least 10 characters long and contain upper and lower case letters, numbers and punctuation
  • As you enter your new password the system will provide you with feedback on how secure it is and whether it meets the required criteria
  • Select Change to confirm your new password


2. Via a specific ZOO Product

  • Click Edit Profile in the header of the site you are using

  • Your current profile details will be shown (see below)
  • Select Edit these details on CoreID

  • You will be taken to Core-ID
  • Select Password from the side bar (see below)

  • Edit your details as required
  • Passwords must be at least 10 characters long and contain upper and lower case letters, numbers and punctuation
  • As you enter your new password the system will provide you with feedback on how secure it is and whether it meets the required criteria
  • Select Change to confirm your new password


3. Via the I’ve forgotten my Password link on the login page