Removing Login Verification

Removing Login Verification

If you still have access to your original mobile device / authentication app

  • Log into Core-ID with your Username and Password
  • Select Login Verification from the sidebar
  • Generate a new authentication code from your existing device
  • Enter your code in the field provided
  • Select Verify Code
  • Login Verification will be removed from your device
  • You will have 24hrs before Login Verification becomes mandatory again
  • Please complete the process by Applying login verification using a new device / app / mobile number

If you no longer have access to your original mobile device / authentication app

  • If your device has become lost / stolen or damaged
  • Log into Core-ID with your Username and Password
  • Select Login Verification
  • From the options in the right hand panel, select Ask Security Questions
  • You will be presented with 2 randomly selected questions that you provided answers for during your initial CoreID registration
  • Answering these questions correctly will removed login verification from your device
  • You will have 24hrs before Login Verification becomes mandatory again
  • Complete the process by Applying login verification using a new device / app / mobile number