My Account Is Locked, What Can I Do?
My Account Is Locked, What Can I Do?
How to Unlock Your Account
Your Core-ID account can become locked in one of three ways:
Password:
Multiple incorrect password attempts will temporarily lock your account for 15 minutes.
To remove this lock, reset your password using the Forgotten password link on the login page.
Security Code:
Multiple incorrect Security Code attempts (from either your App or Text Messaging) will permanently lock your account.
To remove this lock, request that your Security Questions are asked, answering them correctly will Remove Login Verification from your account.
Security Questions:
Multiple incorrect Security Question attempts will permanently lock your account.
To remove this lock, please Contact Support
Last updated March 8, 2022, 2:41 p.m. by Duncan Muggleton
Troubleshooting
- I've Forgotten My Password
- My Account Is Locked, What Can I Do?
- I Lost My Cell/Mobile Phone and Cannot Access My Account
- How Do I Change My Cell/Mobile Number?
- The Codes From My Authentication App Are Invalid
- I Didn't Receive A Text Message With An Authentication Code
- I Cannot Remember the Answers To My Security Questions
- I Don't Have A Smart Device or Cell phone, Can I Still Use Login Verification?
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