How do I change my cell / mobile number?
If your original number is still active / you still have access to it
- Log into Core-ID with your Username and Password
- Select Login Verification from the sidebar
- Generate a new authentication code from your existing device
- Enter your code in the field provided
- Select Verify Code
- Login Verification will be removed from your device
- You will have 24hrs before Login Verification becomes mandatory again
- Please complete the process by Applying login verification using a new mobile number
If your original number is no longer active / you no longer have access to it
- If your device has become lost / stolen or damaged
- Log into Core-ID with your Username and Password
- Select Login Verification
- From the options in the right hand panel, select Ask Security Question
- You will be presented with 2 randomly selected questions that you provided answers for during your initial CoreID registration
- Answering these questions correctly will removed login verification from your device
- You will have 24hrs before Login Verification becomes mandatory again
- Complete the process by Applying login verification using a new mobile number
Last updated July 16, 2019, 11:53 a.m. by Steven Welsh