How do I change my cell / mobile number?

How do I change my cell / mobile number?

If your original number is still active / you still have access to it

  • Log into Core-ID with your Username and Password
  • Select Login Verification from the sidebar
  • Generate a new authentication code from your existing device
  • Enter your code in the field provided
  • Select Verify Code
  • Login Verification will be removed from your device
  • You will have 24hrs before Login Verification becomes mandatory again
  • Please complete the process by Applying login verification using a new mobile number

If your original number is no longer active / you no longer have access to it

  • If your device has become lost / stolen or damaged
  • Log into Core-ID with your Username and Password
  • Select Login Verification
  • From the options in the right hand panel, select Ask Security Question
  • You will be presented with 2 randomly selected questions that you provided answers for during your initial CoreID registration
  • Answering these questions correctly will removed login verification from your device
  • You will have 24hrs before Login Verification becomes mandatory again
  • Complete the process by Applying login verification using a new mobile number