How do I change my cell / mobile number?

If your original number is still active / you still have access to it

• Log into Core-ID with your Username and Password
• Select Login Verification from the sidebar
• Generate a new authentication code from your existing device
• Enter your code in the field provided
• Select Verify Code
• Login Verification will be removed from your device
• You will have 24hrs before Login Verification becomes mandatory again
• Please complete the process by Applying login verification using a new mobile number

If your original number is no longer active / you no longer have access to it

• If your device has become lost / stolen or damaged
• Log into Core-ID with your Username and Password
• Select Login Verification
• From the options in the right hand panel, select Ask Security Question
• You will be presented with 2 randomly selected questions that you provided answers for during your initial CoreID registration
• Answering these questions correctly will removed login verification from your device
• You will have 24hrs before Login Verification becomes mandatory again
• Complete the process by Applying login verification using a new mobile number

Last updated July 16, 2019, 11:53 a.m. by Steven Welsh