How Do I Change My Cell/Mobile Number?

How Do I Change My Cell/Mobile Number?

If your original number is still active / you still have access to it

• Log into Core-ID with your Username and Password

• Select Login Verification from the sidebar

• Generate a new authentication code from your existing device

• Enter your code in the field provided

• Select Verify Code

• Login Verification will be removed from your device

• You will have 24hrs before Login Verification becomes mandatory again

• Please complete the process by Applying login verification using a new mobile number

If your original number is no longer active / you no longer have access to it

• If your device has become lost / stolen or damaged

• Log into Core-ID with your Username and Password

• Select Login Verification

• From the options in the right hand panel, select Ask Security Question

• You will be presented with 2 randomly selected questions that you provided answers for during your initial CoreID registration

• Answering these questions correctly will removed login verification from your device

• You will have 24hrs before Login Verification becomes mandatory again

• Complete the process by Applying login verification using a new mobile number

Last updated March 8, 2022, 2:47 p.m. by Duncan Muggleton